Quality Policy:
Equipment Blowouts Inc. has established a
customer-oriented quality system to put its commitment to quality into practice
in both its long term and daily activities. This general policy is intended to
document the basic elements of that quality system and operates as Equipment Blowouts
IncÕs. quality manual. The Quality Manual and its associated procedures work
instructions and related documents establish Equipment Blowouts Inc. objectives
for quality performance throughout its operations and are designed to be
consistent with ISO standards. Management is committed to ensuring that these
policies are understood and implemented throughout the organization.
Equipment Blowouts Inc. has developed the following statement of its quality
objectives:
Equipment Blowouts Inc. is committed to meeting and exceeding its customer's
requirements by providing consistently high quality products and services and
by encouraging continuous improvements in its operations.
Management Responsibility:
Equipment Blowouts Inc. documents the responsibility, authority, and relationship of its personnel using organization charts, job descriptions, and the written quality system that is based on this policy document. While each employee is responsible for quality in their own work, those with management duties are also responsible to consider quality issues that come to their attention, initiate actions to correct quality problems, and ensure that this policy is understood throughout the organization. Equipment Blowouts Inc. is committed to providing adequate resources to carry out the elements of this quality policy by employing qualified personnel to accomplish the objectives of this policy. It will provide adequate time, space, equipment, supplies, procedures, training, and management oversight for those employees to properly carry out the quality activities of the organization.
Quality System:
Equipment Blowouts Inc. has
established a collection of procedures and related documents that together with
this policy describe the quality system used by the company to carry out its
quality objectives. The procedures may be supported by various other work
instructions; guidelines, protocols, and similar documents that are needed to
properly perform continuing specific tasks related to the procedure and the
company's product and services. Other quality documents such as quality and
validation plans, process studies, and similar documents may be created to
guide the non-repetitive operations of the company.
Quality
Plans are created as needed to define and document how the company's
requirements for quality will be met for specific products, projects, or
contracts. The type and depth of the documentation depends on the complexity
and size of the job, but when required will identify any processes, skills,
equipment, techniques, and the like that must be acquired to carry out the
work. The plan will consider the compatibility of the current test and
measurement tools fixtures or management systems with the planned activity and
provide for updating the capability as needed. Finally it will establish the
expected quality standards verification points and required quality records for
the work.
Quality Assurance has the overall responsibility for establishing and
maintaining the quality manual and quality plans.
Contract Review:
EQUIPMENT BLOWOUTS INC. considers each request for its
products and services to be a contract between it and its customer in which the
requirements to satisfactorily fulfill the order must be adequately defined and
documented. It reviews the company's ability to fulfill the requirements and
any discrepancies between the two are resolved before acceptance of the order.
Records of that review and any changes to the order are to be created and held
according to requirements of the records section of this policy.
Fulfillment is responsible for establishing and maintaining the documented
procedures for this activity. The records of that review will be maintained as
an M.I.S. and Data Control Document. EQUIPMENT BLOWOUTS INC. maintains a
computer-based system for review approval and maintenance of all documents and
data required by its quality system. This system ensures that such documents
are available at needed locations, and are identified so that users may
determine the revision dates.
Purchasing
EQUIPMENT BLOWOUTS INC.
evaluates suppliers, contractors, and consultants on the basis of their ability
to meet specified requirements including that of this quality system. The
extent of the evaluation depends on the impact of the suppliersÕ products on the
quality of Equipment Blowouts Inc. products. A record of this evaluation and
designation of the supplier as acceptable is maintained by Purchasing.
Purchasing specifications, including precise identification of the material and
type or specifics of the services required, including quality standards to be
applied, are created and maintained by Purchasing. These specifications will
document the arrangements for verification and release against specified
requirements if that activity will take place at the supplier's premises.
Customer-Supplied Product
EQUIPMENT BLOWOUTS INC.
provides documented procedures for verification, storage, and maintenance of
customer-supplied product. Lost or damaged goods are reported to the customer.
Purchasing is responsible for maintaining this activity.
Product Identification and Traceability
EQUIPMENT
BLOWOUTS INC. maintains suitable material identification and processing
traceability for product to prevent mix-ups and to facilitate corrective action
to the extent that such traceability is a specified requirement for that
product.
EQUIPMENT BLOWOUTS
INC. identifies and documents the need for process controls to the extent that
those processes affect quality. Where controls are needed, instructions for
processing, monitoring, procedures and compliance with reference standards or
codes approval, and maintenance of processes and equipment, and criteria for
workmanship are documented. Where the quality outcome of the process cannot be
fully verified by inspection the process will be performed by qualified
operators and/or will be continuously monitored to ensure product requirements
are met.
All incoming materials used for production are routinely inspected, tested, or
otherwise verified in-order to conform to specified requirements before use in
production and acceptance rejection or non-conformance (including use prior to
completion of the incoming inspection process) is clearly documented. Where
release prior to completion of inspection is required for urgent production reasons,
positive identification of the materials will be maintained to allow for
corrective action if non-conformity with specified requirements is ultimately
shown. Purchasing is responsible for establishing and maintaining the
requirements for incoming inspection.
In-process
inspection and test are performed as required to verify product or service
quality and such procedures are documented and the system is maintained by
Repair.
Final inspection and test are performed as required by documented procedures to
verify products or services meet specified requirements. Shipment or final
release of such products or services will include a method to assure that all
incoming, in-process and final requirements have been met prior to release.
Records of the required inspection or tests will maintain clear identification
of the acceptance or non-conformance with specified requirements. The final
release authority will be included in those records.
Inspection and
Test Status
EQUIPMENT BLOWOUTS INC.
identifies the acceptance status of incoming, in-process, and finished goods by
suitable means such as physical status tagging or physical inventory location.
This identification will be maintained through production installation and
servicing of the product. Quality Assurance has overall responsibility for the
maintenance and suitability of the acceptance status system.
Control of
Non-conforming Product
EQUIPMENT BLOWOUTS INC.
maintains procedures to identify, evaluate, correct, and document
non-conformances as they occur in materials received or products processed.
These procedures include investigation of the cause notification of the
operating unit(s) responsible notification of customer or vendor as appropriate
segregation and tagging of the material involved and identification and
approval of appropriate immediate corrections. When product is reworked or
repaired it will be re-inspected to assure conformance with the specified
requirements. Quality Control has overall responsibility for the maintenance
and suitability of the non-conformance system.
Corrective and
Preventive Action
EQUIPMENT BLOWOUTS INC. maintains documented procedures to
identify and correct existing and potential quality problems. We routinely
analyze problems, including customer complaints and reports of non-conformities
for underlying causes, and identify actions to correct the condition. We
confirm that the proposed action will correct the problem, not adversely affect
the process or product and implement the corrective action. The information is
distributed to the operations and quality personnel responsible for the
operation being corrected and provided in summary form to the Management Review
Process. Records of corrective and preventive actions are maintained by Repair.
Repair has responsibility for maintenance and suitability of the system.
Handling Storage
Packaging Preservation and Delivery
EQUIPMENT BLOWOUTS INC. maintains documented procedures for handling storage, packaging, preservation, and delivery of product. Handling procedures are designed to preclude mix-ups, deterioration, contamination or other damage to product. Designated controlled condition and/or limited access areas are used as needed to prevent deterioration. Packaging materials will be selected and specified as necessary to ensure product conformance to (requirements are maintained throughout its distribution.) Preservation, including controlled environmental conditions, will be utilized to ensure continuing conformance to requirements during handling and storage. Distribution will be arranged to protect product during delivery to the extent under the control of EQUIPMENT BLOWOUTS INC.. Shipping & Receiving has responsibility for maintenance and suitability of these elements of the quality system.
Quality Records
EQUIPMENT BLOWOUTS
INC. maintains documented procedures to create, maintain, and secure records of
its product processing and associated quality system. These records are
legible, stored to minimize deterioration, (assure necessary access if in
electronic form.) Record retention requirements are established for all quality
records. If required by contract, these records will be made available to the
customer for a specified period. M.I.S. has responsibility for maintaining the
quality records according to this policy.
Internal Quality
Audits
EQUIPMENT BLOWOUTS INC. conducts regular audits of its
non-financial operations to assure that the activities being conducted comply
with the requirements of the applicable standards and this quality policy.
Audits of specific areas and functions are scheduled based on the importance of
the activity to be audited. Personnel competent to audit the activity and who
do not have direct responsibility for the area being audited, carry out audits.
The dates of the audit reports of the findings, any corrective actions
initiated, and planning for re-audit of deficient matters is recorded. Reports
are directed to management having responsibility for the matters audited. The
results of the audits and corrective actions resulting are presented in summary
form to the Management Review process. Quality Assurance has responsibility for
the maintenance and suitability of the audit program.
Training
EQUIPMENT BLOWOUTS INC. employs individuals with
appropriate education, background, and experience to correctly perform the
activities assigned. Job specific training allowing employees to adequately
perform their assigned responsibilities will be identified, implemented, and
recorded.
Repair has responsibility for the maintenance and suitability of employee
training. Repair maintains the training records.
Servicing
Where servicing is required, Quality Assurance has the
responsibility to establish and maintain documented procedures for performing,
verifying, and recording the suitability of the service function to meet
customer requirements.
Statistical
Techniques
EQUIPMENT BLOWOUTS INC. identifies where valid statistical techniques are required for use in the quality system particularly where written sampling plans for test are utilized. It establishes appropriate statistical treatment of data during design process and method development based on the complexity of the data. Revisions to the resultant documents will be reviewed by competent personnel to ensure that such analyses are based upon acceptable statistical. M.I.S. has responsibility to ensure that valid statistical techniques and valid rationale has been accurately applied to the quality systems involved.